This Privacy Policy details certain policies governing how TotalSync (also referred to as “we” or “the company”) uses personally identifiable information about users (also referred to as “you”) of our Site and of our Software that is available for download on this Site and from app stores.
For purposes of this Privacy Policy, “personally identifiable information” shall mean any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. The following applies solely to the extent that we collect personally identifiable information directly from individuals.
Privacy Policy Updates
We may need to update this Privacy Policy from time to time. We will post any updated Privacy Policy on the Site at https://www.totalsync.com/privacy-policy/. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of this Site and/or continued provision of personally identifiable information to us will be subject to the terms of the then-current Privacy Policy.
Information Collection and Use
You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, we may invite you to contact us with questions or comments, or participate in chat or message boards. Due to the nature of some of these activities, we may collect personally identifiable information such as your name, e-mail address, and other contact information that you voluntarily transmit with your on-line and in-person communications to us and personally identifiable information that you elect to include in your support requests, chat, and message board postings.
If you use a forum on this Web Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
We receive permission to post testimonials that include personally identifiable information prior to posting.
Orders
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications from the Site
We may occasionally send you email about availability of new features or general product announcements. Out of respect for your privacy, we limit the number of such communications. You may opt out of receiving any further email by responding to such an email with a request to unsubscribe of communications.
Choice and Opt-out
If you no longer wish to receive our communications, you may opt-out of receiving them at any time by following the instructions included in each communication or by mail at 1007 Chestnut Str, Suite B, Newton, MA 02464, USA.
Children’s Privacy
We recognize the privacy interests of children and we encourage parents and guardians to take active roles in their child’s online activities and interests. This Site is not intended for children under the age of 13. We do not target our Software, services or this Site to children under 13. We do not knowingly collect personally identifiable information from children under the age of 13.
Cookies and GIFs
We use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. We may also use clear GIFs for the same purpose.
Cookies and GIFs generally do not permit us to personally identify you (except as provided below). When using the Site, we and any of our third party service providers may use cookies and other tracking mechanisms to track your user activity on the Site and identify the organization or entity from which you are using the Site. If you register with the Site, we, and our third party service providers, will be able to associate all of your user activity with your personally identifiable registration information. We will use such user activity information to improve the Site, to provide context for our sales and support staff when interacting with you and customers, to initiate automated email marketing campaigns triggered by your activity on the Site and for other internal business analysis.
Aggregate Information
The Site may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your personally identifiable information, for example, without limitation, the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, External Web Sites (defined below) linked to and IP addresses. We may analyze this data for trends and statistics in the aggregate.
Disclosure and Onward Transfer
We may provide your personally identifiable information to vendors and service agencies that we may engage to assist us in providing our services to you. For example, we may provide your personally identifiable information to a credit card processing company to process your payment. We may transfer your personally identifiable information to a successor entity upon a merger, consolidation or to a purchaser or acquirer of all or substantially all of the company’s assets.
We will disclose your personally identifiable information if we are required to do so by law or government authority.
The Site may provide links to other Web sites or resources over which we do not have control (“External Web Sites”). Such links do not constitute our endorsement of those External Web Sites. You acknowledge that we are providing these links to you only as a convenience, and further agree that we are not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.
Disputes and Enforcement
Individuals who wish to file a complaint or who take issue with this Privacy Policy should direct such communication to TotalSync via any of the means described at https://www.totalsync.com/contact-us/. Filing a complaint in English will expedite the process. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personally identifiable information in accordance with the principles contained in this Privacy Policy. For complaints that cannot be resolved between us and the complainant, complaints will be submitted to binding arbitration for final resolution.
We are also subject to the jurisdiction of the US Federal Trade Commission. You may contact it at: Federal Trade Commission, Attn: Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580.
This Privacy Policy is effective as of: May 2, 2020