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Thank you for bringing this to our attention. There was a problem running on Android 7.1 and below. The problem is fixed and an update is released. Please update to the latest version of TotalSync from the Google Play Store.
Hello Charlie. Yes, the TotalSync app should open to the dashboard where you can see your file. It sounds like the app is crashing. Are you able to open it at all?
If you can open the app, it would be great if you could send the log files, so that we can analyze the crash (menu in the top left corner -> settings -> scroll to the bottom -> Get Logs).
If you cannot get there, could you let support know via https://www.totalsync.com/contact-us/ and will find another way to get the logs.
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